Today at my capstone, I got to make a wiki page for someone who was really excited about it. He loved the idea of it, and sent me a lot of academic articles relevant to the area he works in, Change Management, as well as templates and examples of plans and presentations. I love that he was so enthusiastic, but it got me wondering what is going to happen to all my work once I leave. If no one keeps it updated and relevant, it won't be any good anymore. I have an appointment with a Project manager to brainstorm ideas for keeping it relevant. She also wants me to create a "handover document" and make a presentation. I am trying to think of recommendations to make to keep things relevant once I am gone.
I think that keeping an up-to-date knowledge base is probably a problem in every organization, and I'm not sure that there is too much that can really be done to solve it. There are other things that are always more important to get to. There would have to be a really encouraging culture or some kind of reward or consequence to really get people to do this on top of everything else they need to do. Maybe a solution would be to bring in another student in a year to evaluate this?
Hey Brooke,
ReplyDeleteHave you looked at any of the lit in knowledge management, including knowledge directories? You might do a search in Google scholar or Jstor to see what you can find, because you are right, these are universal problems.
Thanks for the idea! I'm off to do some research.
ReplyDelete